Ability to define the customer's need while coordinating with the Sales and Premier team to gather comprehensive information about the pricing and solution requirements. Work with solution engineers to analyze the customer's requirements to ensure the proper solution is quoted. Collaborate with the Legal Team to ensure pricing terms and requirements are incorporated into

Develop and promote subject matter expertise and platform proficiency Facilitate customer solution design and deployment based on customer and business needs Develop and implement hardware and virtual device configurations Support tier 3 escalation and technical troubleshooting Network maintenance and patching/update support Collaborate with business units to identify and

Work with internal resources to implement Managed Services solutions in the field Create configuration modifications alongside engineering to support project scale and execution Reconfigure devices as needed in troubleshooting environment Act as first level of troubleshooting during initial site turn up Develop and promote subject matter expertise and platform proficiency

Remotely troubleshoot data network and mobility issues remotely via the phone and Go to meet with Granite customers and field technicians. Professionally and accurately handle customer requests including technical and non technical inquiries. Answer routine questions regarding service installation, product features, outages, and component level problems. Follow up with cu

Daily analysis and reporting on previous days data trends Review of high alert volume customer monitoring solutions and thresholds Zabbix trigger logic and threshold updates to fine tune monitoring Data collection outage analysis and RFO preparation Weekly reporting on improvement recommendations High level vendor specific template updates to improve general alerting prof

Proactively identifying and addressing areas for improvement in training content and materials to drive enhanced productivity and performance. Designing and delegating thoughtful approaches to augmenting corporate training programs that suit organizational needs. Leading initiatives aimed at upskilling our learning and development team members to thrive in our evolving te

Lead team that provides Day 1 Support for SDWAN and Security products for customer locations and acts as first level or troubleshooting during initial site turn up Provide team support for configuration modifications alongside engineering to support project scale and execution of overall network solution Develop and promote subject matter expertise and platform proficienc

Work on pricing SLED, federal and EIS proposals Prepare margin and special pricing analysis in support of sales Prepare monthly reports in support of senior management Work on maintaining and updating existing contracts Responsible for proposal preparation, and government customer account analysis. Participate in competitive strategy meetings regarding contract language,

Review contracts, quotes, and internal cost management system data to identify and store expected costs Audit under and over billings to determine validity and take applicable action (Dispute/Accrue) Submit timely, well documented disputes to vendors for erroneous billing via the standardized dispute process Review carrier responses to recoup credits or updated expected c

Participate in negotiations of contract language, terms and conditions, cost/price, deliverables, and schedule requirements Facilitate and provide contractual guidance to internal management including sales and finance Work with internal stakeholders to assure compliance with contractual requirements during contract execution and communicate contractual obligations to acc

Responsible for maintaining and tracking inventory being worked for configuration Responsible for applying configurations to a variety of equipment Responsible for completing assigned work flows Troubleshoot using internal systems Assist in the Pick/Pack/Ship process Work closely with all internal departments to ensure correct equipment is configured and shipped for custo

Manage the monthly commission process for the sales team accurately and based on plans and policies. Maintain all commission plans for the sales organization Manage commission exception requests Act as the primary point of contact for commission inquiries and issues Proactively develop recommendations to further automate and improve the commission process Maintain documen

Contacts assigned customer accounts concerning past due balances beginning at 31 days. Works closely with Premiers and Sales to address customer disputes and assist with finding resolution. Provides weekly statuses to manager on accounts that are flagged as high risk or have significant disputes. Required Qualifications Bachelor's Degree Working knowledge of Microsoft Off

Work with sales, solutions engineering, legal and finance teams to understand customer needs and develop strategy for the proposal response. Assistance on all available service products will be had, with a growing list, dependent upon company's development and involvement with other products. All applicable tasks associated with preparing a proper proposal with those asso

Use internal systems to run through activation queue Assist technicians and customers over the phone Troubleshoot when an unsuccessful event occurs Update router configurations Work with carriers to ensure proper circuit order builds Collaborate with internal workflow specialists to ensure a high level of visibility and efficiency in personal day to day operations Require